Abstract:

This research investigates the impact of Mobile Money Transfers (MMTs) on economic development in Cameroon, with specific attention to Mobile Telephone Network Mobile Money (MTN MoMo). Furthermore, the study was done in the town of Obala, 33km from Yaoundé. Data was collected using questionnaires and focus groups and it was analysed with Statistical Package for Social Science (SPSS) version 16 plus. The study showed that Mobile Money Transfers are significant to the Cameroonian economy, due to the fact that it has strongly contributed to economic development through creation of employment and financial inclusion. In addition, MMTs are easily accessible in remote areas and easy to use when paying and receiving tax. In short, this is the reasons why it has increased the use of electronic-wallet (e-wallet) money in Cameroon as well as reducing the transaction costs and risk. That said, the study therefore recommends that the government put in place regulations to deal with the Mobile Money Transfer sector to ensure that the interests of the consumer are safeguarded and at the same time guaranteeing the viability of the sector. Furthermore, mobile network operators are encouraged to improve service quality and ensure that people do not have challenges in accessing their funds due to network congestion and poor network connectivity.

References:

[1]. Business in Cameroon (2016). Retrieved 14 March 2019 from

http://www.businessincameroon.com/telecom/2510-6626-cameroon.

[2]. Dupas, P., and Robinson, J. (2011). Why don't the poor save more? Evidence from health savings experiments (No. w17255). National Bureau of Economic Research.

[3]. GSMA (2013), Mobile Money for the Unbanked: Annual Report 2010.

[4]. Hair, Jr. et al. (2016). Essentials of Business Research Methods, Sage Publishing.

[5]. ITU (International telecommunication Union), (2012), “ICT Statistics news log m-banking”

[6]. ITU (2013). The World in 2013: ICT Facts and Figures. Geneva: ITU World Telecommunications/ICT Indicators database.

[7]. Jack, W., and Suri, T. (2011). Mobile money: The economics of M-PESA (No. w16721). National Bureau of Economic Research.

[8]. Journal of Business and Management, 5(26), 125–131. Retrieved 07 March 2019 from http://www.iiste.org/Journals/index.php/EJBM/article/view/8070.

[9]. Kirui, R. and Onyuma, S. (2015). Role of Mobile Money Transactions on Revenue of Microbusiness in Kenya. Retrieved 10 March 2019 from

https://www.researchgate.net/publication/304490556.

[10]. Keefer, P., &Khemani, S. (2003). Democracy, public expenditures and the poor. Washington, DC: World Bank.

[11]. Koloseni, Daniel, and Mandari, Herman (2017). "Why Mobile Money Users Keep Increasing? Investigating the Continuance Usage of Mobile Money Services in Tanzania, “Journal of International Technology and Information Management: Vol. 26: Iss.2, Article 6. Retrieved 29 February 2019, from

https://www.researchgate.net/publication/321747474.

[12]. Mas, I. D. (2010). Mobile Payments go Viral: M-PESA in Kenya. Retrieved 16 March 2019, from https://www.researchgate.net/.../227489474.

[13]. Mbiti, I., and Weil, D. N. (2011). Mobile banking: The impact of M-PESA in Kenya (No. w17129). National Bureau of Economic Research.

[14]. Media Intelligence Publications. Retrieved 18 March 2019 from

https://www.mediaintelligence.fr.

[15]. Munyoro, G. and Matinde, M. (2016). The Significance of Plastic Money to the Hospitality Industry: A Case Study of Rainbow Towers Group of Hotels (RTG): Research Journal of Economics; ISSN 2347-8233; Vol. 4, No. 5.

[16]. Nyaga, K. M. and Okonga, (2010). Do mobile money services have any impact on SMEs performance in Naivasha? Retrieved 19 March 2019 from

[17]. Okiro, K. and Ndungu, J. (2013). The Impact of Mobile and Internet Banking on Performance of Financial Institutions in Kenya. European Scientific Journal 9(13): 1857-7431.

[18]. Oluniyi (2009). MTN Ghana launches MTN Mobile Money - techbaron. Retrieved 11 March 2019, from https://techbaron.com/mtn-ghana-launches-mtn-mobile-money/.

[19]. Pelkonen & Dholakia (2002). Understanding Emergent M-commerce Services by Using Business Network. Analysis: The Case of Finland. Research Institute for Telecommunications and Information Marketing, Working Paper, University of Rhode Island.

[20]. Pouttchi and Schuring (2004), "Assessment of Today's mobile banking applications from the view of customer requirements". Proceedings of the 37th Hawaii International Conference on System Sciences. Big island, Hawaii, 2004.

[21]. Sammy, M. (2016). Dissertation proposal effects of mobile money innovation on the banking industry in Kenya: A case study of SAFARICOM MPESA service. Retrieved 09 March 2019 from

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[22]. World Bank (2014). Telecommunications and Information Services for the poor: Towards a Strategy for Universal Access. Washington: The World Bank.

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Abstract:

This paper explores the relationship between managerial capabilities and strategic business success in the petroleum industry in Uganda. Managerial capabilities were measured using communication, conceptual, human and technical skills. The study premised on knowledge-based view of the firm theory. The population was 347 licensed petroleum companies in Uganda and a sample of 186 was used. The study used a survey research design. Regression and correlation were used to do analysis. The study used a self-administered questionnaire and semi-structure key informant interviews. Findings indicate that managerial capabilities have positive and significant relationship with strategic business success. Findings also indicate leadership partially mediated the relationship between managerial capabilities and strategic business success. It is recommended that the level of conceptual skills be internally assessed by each company since it was ranked lower than other dimensions. Leadership is a contributor to increased and sustainable relationship between managerial capabilities and strategic business success.

References:

Abstract:

The transport system in a country is critical for mobility and economic development. Passenger mobility is a necessity for social and economic purposes. Economic mobility has been on the increase in the 21^st century due to globalisation. The commonly used mode of passenger transportation in developing countries such as Zimbabwe is road. Zimbabwe has experienced economic challenges since the turn of the millennium in 2000. The economic challenges emanated from failure to attract foreign investments and the demise of the Zimbabwean currency. As a result, there was widespread closure of companies which led to the increase in cross-border movement of passengers, for trade purposes, that is, import and export of various wares. The resultant growth in demand for passenger transportation across borders created challenges for the transport operators, border authorities, passengers as well as society in general. The study therefore assesses the technological innovations for organising, operating and managing fleet, tracking the passenger baggage, improving passenger safety and border clearance processes. There are technologies useful for these processes, thus, creating innovative passenger transport processes that are both efficient and effective. The study at Roadport establishes from passenger transport operators, passengers, Roadport and government authorities on the innovative technologies and processes used to ensure sustainability of passenger transportation. The study is an exploratory descriptive survey meant to establish the status of the use of technology in passenger transportation in Zimbabwe. Findings from the study will inform transport policy makers and passenger transport industry stakeholders on the use of technology that enhances sustainability of the industry and individual businesses.

References:

Abstract:

For most existing computer systems, once the user’s identity is verified at login, the system resources are available to that user until he/she exits the system. In high-risk environments such as healthcare or where the cost of unauthorized use of a computer is high, a dynamic check of the user’s identity is extremely important. This study evaluated the feasibility of multifactor authentication with biometrics, incorporating both traditional and the time dynamics-based techniques of keystrokes (behavioural) and fingerprint swipes (user’s physical characteristics), for adoption into an eHealth system (DHIMS 2). The results indicate that individual authentication by Keystroke and Fingerprint dynamics yields acceptable results. However, when combined with the traditional methods of authentication, extremely high security is obtained than could be obtained by each paradigm acting independently. Hence, it is concluded that combining Keystroke and fingerprint dynamics with traditional authentication procedures into an eHealth system (DHIMS 2) will yield a system with improved account security and integrity of health information.

References:

Abstract:

Today’s multinational companies understand the need for a healthier workforce. Whether in developed markets such as the United States and the United Kingdom, or in emerging economies such as China and India, health trends pointing to a rising incidence of chronic disease and lifestyle-related health issues are requiring a strategic response from employers. This project is undertaken to study the MNC employee wellness measures in selected company. The study has been conducted by adopting survey method among the MNC employees with the help of questionnaire. The sample of size of 100 respondents from the company was chosen for the study.

The scope of the study consists of the importance of the MNC employee wellness is to find out the satisfaction level of the MNC employees. The objectives tell about the necessity of the study.

The research methodology consists of design, sample size & sample technique. The project work is based on descriptive research. Simple random sampling is used for data collection. Percentage analysis is used for data collected through questionnaire.

The study provides some findings that were interrupted from the analysis of the collected data. The suggestion and recommendations were given by the researcher which may help the company to improve their MNC employee wellness measures.

References:

Abstract:

The study examined the relationship between CSR and market performance using a structural equation model framework. Survey research design was used in the study. Data for this research was obtained from Primary sources through the aid of a structured questionnaire. Krejche and Morgan formular were used to estimate the sample size. 384 copies of questionnaires were administered to employees of the selected companies out of which only 305 copies were found to be useful for data analysis. The data were analyzed using descriptive statistics and inferential statistics of partial least square structural equation model (PLS-SEM). The hypothesis was tested at 0.05 alpha levels. Findings revealed that social responsibility and sustainability are the variable that best predicts the market performance with the following values (β =.372, t= 3.859, p=0.000). The next vital predictor in order of importance is the economic responsibility and sustainability (β = .244, t= 3.545, p= .000) and finally, environmental responsibility and sustainability (β = .169, t= 2.495, p= .013) is significantly related to market performance. Based on the findings, the study concluded that CSR philosophy facilitates the unlocking of the human capital which makes significant contribution to the success of an organization. The study recommends that organizations should embrace the spirit of being socially responsible; because by involving in CSR, it will add to the goodwill of their companies, thereby, increasing their financial worth and eventually boosting their image to gain an edge through increasing patronage for their services.

References:

Abstract:

Artificial Intelligence is one of the technological innovations that has been greatly hyped in many research studies as well as in mainstream media. The 21st century has become notorious for the drastic change introduced to the way tasks are done, how people think, e-learning and project management have not been spared from the changing terrain courtesy of technology expansion. Advancement in technology has presented immense growth potentials to organizations and brought about efficiency in operational procedures. Today, E-learning has to take the title of the contemporary paradigm of education, this is largely due to its ability to allow people to acquire learning following their own pace without necessary putting a hold on other times demanding aspects of their lives. Project management, on the other hand, has received a boost as most routine jobs are becoming automated, thus reducing error chances. Judging from the numerous benefits which can be accrued from the AI, It is assumed that AI innovation would be received with open arms by all, however, in reality, this may not be the case as current research has established the existence of controversies surrounding the adoption of AI. One among the controversies is based on the expression of an innate fear that the full introduction of artificial intelligence might mean lesser jobs for humans. if not the uttermost displacement of humans by machines. This paper, therefore, focuses on exploring the impact which AI will have on e-learning and project management in the future.

References:

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[3].   Camilleri, Patrick (2017). Minding the Gap. Proposing a Teacher Learning-Training Framework for the Integration of Robotics in Primary Schools. Informatics in education. Vol 16, issue 2, page 165-179.

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[8].   Dos Santos, Vinicius, De Souza, Érica F., Felizardo, katia R., Vijaykumar, Nandamudi L (2017). Analyzing the Use of Concept Maps in Computer Science: A Systematic Mapping Study. Informatics in education. Vol 16, issue 2, page 257-288.

[9].   Ferreira, G., Gálvez, D., Quintero, L. and Antón, J., (2015). Artificial Intelligence Techniques for Estimating the Effort in Software Development Projects. Iberoamerican Journal of Project Management, 6(1), pp. 01-22.

[10].  Flick, U., 2015. Introducing research methodology: A beginner's guide to doing a research project. Sage.

[11].  Glesne, C., (2015). Becoming qualitative researchers: An introduction. Pearson.

[12].  Goyal S, (2012). E-Learning: Future of Education, Journal of Education and Learning. Vol.6 (2) pp. 239-242.

[13].  House of Lords. (2018) “AI in the UK: Ready, Willing and Able?” HL Paper 100. London: House of Lords, Select Committee on Artificial Intelligence https://publications.parliament.uk/pa/ld201719/ldselect/ldai/100/100.pdf

[14].  Lahmann, M. (2018). AI will transform project management. Are you ready? Retrieved from https://www.pwc.ch/en/insights/risk/transformation-assurance-ai-will-transform-project-management-are-you-ready.html.

[15].  Maria Munir (2019) How Artificial Intelligence Can Help Project Managers. Global Journal of Management and Business Research: An Administration and Management Volume 19 Issue 4 Version 1.0 Year 2019 Type: Double Blind Peer Reviewed International.

[16].  Meulen, R. (2017). Smart machines to take over most routine PPM work. Retrieved from https://www.gartner.com/smarterwithgartner/smart-machines-to-take-over-most-routine-ppm-work/.

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[18].  Nkambou, Roger, Roger Azevedo, and Julita Vassileva, (2018). Intelligent Tutoring Systems: 14th International Conference, ITS 2018, Montreal, QC, Canada, June11–15, 2018, Proceedings Paavola. Programming and Software Engineering. Springer International Publishing.

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[20].  Rajpurkar, Pranav, Jeremy Irvin, Kaylie Zhu, Brandon Yang, Hershel Mehta, Tony Duan, Daisy Ding, (2017) “CheXNet: Radiologist-Level Pneumonia Detection on Chest X-Rays with Deep Learning.” ArXiv:1711.05225 [Cs, Stat], November. http://arxiv.org/abs/1711.05225.

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[27].  Silver, David, Thomas Hubert, Julian Schrittwieser, Ioannis Antonoglou, Matthew Lai, Arthur Guez, Marc Lanctot (2017). “Mastering Chess and Shogi by Self-Play with a General Reinforcement Learning Algorithm.” ArXiv:1712.01815 [Cs], December. http://arxiv.org/abs/1712.01815.

[28].  Sun, P.C., Tsai, R.J., Finger, G., Chen, Y.Y. and Yeh, D. (2008). What drives successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction, Computers & Education 50: pp.1183–1202.

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Abstract:

The study investigated the extent to which firms have applied the global reporting initiative index in their sustainable reports. Data for this research was obtained from secondary sources purposefully from five Nigerian banks and five manufacturing firms that have consistently provided sections for sustainable reporting in their annual reports. Thus, the annual report and account of selected companies as well as their Sustainability reports were examined. The study adopted a qualitative method of data analysis. Content and thematic analyses were used to analyses the qualitative data with the aid of NVivo software. The findings revealed that sustainable development from the perspective of a triple bottom line (economic, social and environmental) is very appropriate and useful as all sampled firms provided information on the global reporting initiative index. Based on the findings, it can be concluded that organizations that want to succeed in the highly competitive 21st century business environment must integrate and balance economic, social and environmental bottom lines in their activities and report all its efforts in achieving these to its stakeholders. The study recommends that organizations should intensify efforts in having comprehensive sustainable reports outside the annual reports which is in line with global best practices.

References:

Abstract:

This paper examined the roles of social class in relation to education, income and occupation in the Namibian society specifically for the Windhoek residents. Qualitative research design was chosen to describe this study. Windhoek was selected as a case study because it is the capital city of Namibia and most of classification and combination of social class could easily be obtained there. The targeted population of Windhoek city is 268,000 but the population sample size was about 10 constituencies in Windhoek and out of those constituencies only 10 people per constituency were chosen for an interview. The study surveyed hundred (100) people from Windhoek, 10 residents per constituency. It was a survey whereby data was collected by the use of questionnaire which were prepared and presented to respondents and also the use of oral interviews was conducted. To give meaning to data, primary and secondary data was analyzed and presented in a form of tables, graphs, chart etc. The study found out that education, income and occupation do really relate to social class. The study recommends three things; firstly, the government of Namibia should intervene to assist the needy and encourage them to study, but they can also do it by giving them loans; Secondly, the society should come together and form up groups for self-sustainment; thirdly, future researchers should do more research of the entire country to generate adequate information on social issues.

References:

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[9].   Dobrovolny, L. & Fuentes, S. (2008). Quantitative versus qualitative evaluation: A tool to decide which to use. Performance Improvement, vol.47, no.4, pp.7-14.

[10].  Easterby-Smith, M., Thorpe, R., & Lowe, A. (2002). Management research: an introduction. (2^nd ed.) Sage. London.

[11].  Flick, E. (2011). Introducing Research Methodology. London: Sage.

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Abstract:

Health Information systems are increasingly important for measuring and improving the quality and coverage of health services. Reliable and timely health information is vital for operational and strategic decision making that save lives and enhances health. In Ethiopia information quality and use remain weak, particularly at district health offices and primary health care facilities to facilitate decision making. Therefore, this analysis will signal the current status of Health Management Information System (HMIS) in area of observation. In Hadiya zone there are 311 health posts, 61 health centers and 4 hospitals in 13 rural districts and 4 town administrations. In Hadiya zone 83% of health facilities fully implementing HMIS and 17% of them especially at health post level need further assistance for full implementation.

References:

[1]. George, W. O.-O. (2005). Evaluation criteria for district health management information system: Lesson from the Ministry of Health, Kenya. International journal of medical information, 74, 31-38.

[2]. Redesigning health information systems in developing countries: The need for local flexibility and distributed control (pp. 18-29). (2008). Health Information System; flexibility; distributed control; decentralization; Tanzania; Ethiopia, Public Admin. Wiley.

[3]. Ministry of Health Federal Democratic Republic of Ethiopia. (2013, May). HMIS Information Use Guide Technical Standards Area 4: Version 2.

[4]. Federal Republic of Ethiopia Ministry of Health. (2008, January). Management Information System (HMIS)/Monitoring and Evaluation (M&E) Strategic Plan for Ethiopian Health Sector HMIS Reform Team. Addis Ababa.

[5]. World health forum. (1987). How information on health care should can be generated and used (Vol. 8, pp. 408-409).

[6].   Peter, K. (2005). Development of HMIS in poor countries: Uganda as a case study. Health policy and Development, 3(1).

[7].   https://www.sansorohealth.com/what-is-a-health-information-system/

[8]. https://www.measureevaluation.org/resources/training/capacity-building-resources/health-management-information-systems-hmis-1

[9]. WHO. (2000). Regional office for Africa, Health information systems development and strengthening, Guidance on needs assessment for national health information systems development.

[10]. WHO. (2006, May 11). Health information system in support of the Millennium Development Goals; Executive Board.

[11]. MOH. (2002-2004). Ethiopian health sector development program II.

[12]. WHO. (2001). Design and implementation of health information systems.

[13]. Federal Democratic Republic of Ethiopia Ministry of Health. Policy and practice information for action quarterly health. 2014; 6.

Abstract:

Environmental analysis is a strategic tool. It is a process to identify all the external and internal elements, which can affect the organization's performance. The analysis entails assessing the level of threat or opportunity the factors might present. Every day the market is changing the way it is. Many new things are developed and in a matter of about some seconds, the whole scenario stands different in front of us. Among them, there are many things that we can control and then there are other things that fall beyond our control and those are called systematic factors. Systematic things happen in the environment we live in, the environment that surrounds us and many times they greatly influence us. Businesses are also influenced by the environment that they are in and all the situational factors that determine circumstances from day to day. It is because of this, that businesses need to keep a check and constantly analyze the environment within which they run their trade and within which the market lays. Comprehensive operational research for evidence-based decision making is important aspect for adopting in the dynamically changing environment. In Hadiya zone, availability of human resources is abundant in terms of skilled and non-skilled labour. The environment is favorable in terms of market access and potential consumers for dairy products and political environment and commitment of the government is a bit challenging in terms of access to land.

References:

[1]. http://pestleanalysis.com/pestle-analysis-business-environmental-analysis/. Cited September 2019.

[2]. E.A. Dionco-adetayo and J.O. Adetayo. (2017). Business Environment Analysis: Globalization Era Imperative for Small Scale Industries.

[3]. http://www.businessmanagementideas.com/management/strategic-planning/analysis-and-diagnosis-of-environment-5-techniques/4783. Cited on 10th October 2019.

[4]. Alexander Osterwalder and Yves Pigneur (July 13, 2010). Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers.

[5]. https://www.slideshare.net/NikhilSoares/business-environment features meaning importance objectives-porters-model. Cited on 23^rd November 2019.

[6]. Overview of Ethiopian Investment Policy October 3, 2013.

Abstract:

The article focuses on leveraging Information Communication Technology (ICT) for crop marketing in the Northern Province of Zambia. Government’s investment in the use of ICT is often inspired by its potential to realise benefits in trade innovations. Recent developments in the field of global information flow have led to a renewed interest in the study of ICT. However, few writers have been able to draw on any systematic research into how ICT is leveraged particularly for crop marketing in Northern Province of Zambia. Both primary and secondary data were collected. The total sample size was 290 while total population was 7,840, for the three districts and six camps under study.

The findings revealed that there are various challenges that stand as impediments towards successful reaping of the fruits of ICT in crop marketing. Some of these include high cost of units and bundles which usually expire when not utilised within a specified period of time, lack of electricity and frequent power outages. Subsequently, the study concludes that most of the farmers and crop traders lacked awareness of various ICT applications accessible through mobile phones or internet such as Zoom, Face Book and WhatsApp including their potential contribution to crop marketing. The study recommends the need to build crop marketing capabilities by training farmers, traders and agricultural extension workers in ICT usage for them to tap into opportunities found therein and as a necessary strategy for expansion of crop marketing in Zambia.

References:

[1].   Aaker, D.A. (2015), Strategic Market Management, 7^th Ed., John Wiley and Sons, Inc., Hoboken.

[2].   Adégbidi, A.B. (2012). Impact of ICTs use on access to markets of pineapple smallholder farmers in Benin, Journal of Research in International Business and Management, 2 (9), 240-247.

[3].   Agu, M.N. (2013). Application of ICT in agricultural sector: Women’s perspective. International Journal of Soft Computing and Engineering, 2(6), 58-60.

[4].   Aker, J.C., Ksoll, C. (2016). Can mobile phones improve agricultural outcomes? Evidence from a randomized experiment in Niger. Food Policy. 2016; 60: 44–51.

[5].   Aleke, B., Ojiako, U. and Wainwright, D.W. (2010). ICTs adoption in developing countries: perspectives from small-scale agribusinesses, Journal of Enterprise Information, Management, 24 (1), 68-84.

[6].   Bentley, J., Van Mele, P., Okry, F., Zossou, E. (2014). Videos that speak for themselves: when non-extensionists show agricultural videos to large audiences. Development in Practice. 24(7): 921–929.

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[8].   Fu, X., Akter, S. (2016). The impact of mobile phone technology on agricultural extension services delivery: Evidence from India. The Journal of Development Studies. 52(11); 1561–1576.

[9].   Haider, F. (2014). More Farmers Listen, More They Adopt: Role of Local Radio Agricultural Programs in Small Scale Farm Extension, International Journal of Multidisciplinary Academic Research, 2 (3), 20-27.

[10].  Hudson, H.E., Leclair, M., Pelletier, B., Sullivan, B. (2017). Using radio and interactive ICTs to improve food security among smallholder farmers in Sub-Saharan Africa. Telecommunications Policy. 41(7–8): 670–684.

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[12].  Larochelle, C., Alwang, J., Travis, E., Barrera, V.H., Dominguez, Andrade, J.M. (2019). Did you really get the message? Using text reminders to stimulate adoption of agricultural technologies. The Journal of Development Studies. 55(4): 548–564.

[13].  Lee, K.H. and Bellemare, M.F. (2013). Look who's talking: the impacts of the intra house hold allocation of mobile phones on agricultural prices. The Journal of Development Studies, 49 (5), 624-640.

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[14].  Mwakaje, A..G (2010): Information and Communication Technology for Rural Farmers Market Access in Tanzania. Journal of Information Technology Impact; Vol. 10, No. 2; pp. 111-128.

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Yimer, M., (2015). The Role of ICT for Good Governance and Agricultural Development in Ethiopia: Local Evidence from Southern Ethiopia. International Journal of Political Science and Development, 3(1), pp.30-39.

Abstract:

The National Health Insurance Scheme (NHIS) is a major social intervention program ever initiated, implemented and championed by the Government of Ghana in its quest to achieving universal health coverage for all the citizenry. Although a beautiful and highly acclaimed and acceptable scheme by many, the implementation of its payment regime of reimbursable claims to service providers is fraught with several challenges of which delayed reimbursement of submitted claims to health service providers is a major one. It is assumed that this anomaly disrupts the supply chain management of service providers with some consequential results in general service output of the latter viz; availability of prescribed medicines, surgical and medical consumables, patient waiting time and medical and surgical equipment. Employing descriptive and inferential statistics in a cross-sectional study with the problem statement, variable assessment, instrument development, method of data collection (primary and secondary), data analysis and report writing well captured, the researcher concludes that there is some amount of truth that truly delayed reimbursement by the NHIS has some consequential results on the general service output of healthcare providers and therefore recommends prompt payment of submitted claims by the NHIS.

References:

[1].   Albert Ahenkan & John Azaare, 2018, Managerial Implications of Delayed Reimbursement of National Health Insurance Claims: The Case of two Hospitals in Northern Ghana, available at https://www.ajol.info/index.php/ajmr/article/view/176344 and retrieved on 07/04/2020.

[2].   Campbell, D. J., Organizations and the Business Environment, Butterworth-Heinemann, 1997.

[3]. City Population Ghana available at 

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[4].   Ghana population and housing census, 2010, available at

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Abstract:

The study investigated the relationship between role conflict and staff productivity in academic libraries with a focused on private universities in Kwara State, Nigeria. Two null hypotheses were formulated to guide the study. The study design was a descriptive research of a correlational type. The population for this study comprised of 87 library staff consisting of 26 librarians and 61 library officers and Assistants in the four studied private universities. Total census technique was applied for the study, that is, all the 87-library staff served as research subjects in this study. A researcher-designed questionnaire titled "Role Conflict and Staff Productivity Assessment Questionnaire” (RCSPAQ) was used for data collection. Pearson Product Moment Correlation (PPMC) statistics and Multiple Regression Analysis was used to test the formulated hypotheses at .05 level of significance. The findings of the study revealed that: work-family roles, co-curricular roles and social roles have a joint effect on staff productivity (F =2152.027, p-value < 0.0001). The study also found that work-family roles (β = 0.362; t = 7.424; P<.01), co-curricular roles (β = 0.328; t = 9.162; P<.01) and social roles (β = 0.291; t = 5.761; P<.01) respectively were independent predictors of library staff productivity. Based on the findings, the study recommended amongst that, library managers should avoid placing demands that are impossible to reach on staff as some may not be able to manage more than one role so as to avoid adding extra roles to those who cannot manage them.

References:

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[2].   Adekanye, E.A. & Nduka, S.C. (2017). Work-family conflict, job satisfaction and job performance of female librarians in nine selected federal academic libraries in South-West, Nigeria. Journal of Applied Information Science and Technology, 10 (2), 216 – 226.

[3].   Adiguzel, Z. (2019). Examining of the effects of employees on work stress, role conflict and job insecurity on organizational culture. International Journal of Economics and Management, 1 (4), 37 – 48.

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[5].   Bako, M.J. (2014). Role ambiguity and role conflict amongst university academic and administrative staff: A Nigerian case study. MSc dissertation, University of Bedfordshire, Luton.

[6].   Beigi, M., Ershadi., S.M., & Shirmohammadi, M. (2012). Work-family conflict and its antecedents among Iranian operating room personnel. Management Research Review, 35 (10). 958–973.

[7].   Bongga, W. & Susanty, A.I. (2018). The influence of role conflict and role ambiguity on employee job satisfaction of transportation companies in Indonesia. International Journal of Supply Chain Management, 7 (2), 223 – 227.

[8].   Djony, H., Umar, N., Achmad, S. & Mintarti, R. (2015). The influence of role conflict and role ambiguity on the employee’s performance through commitment and self- efficacy (Study on the Nurses at Public Health Service Center of Kabupaten Kediri, East Java). Journal of Business and Management, 8 (1), 98-105.

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[16].  Oladejo, M.J. & Awolusi, O.D. (2018). Effect of work-family role conflicts on employees’ commitment and organizational performance: A study of Aklad Interlink Concept, Nigeria. Global Journal of Commerce and Management Perspective, 7(2):81-96. DOI:10.24105/gjcmp.7.2.1813.

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http://digitalcommons.unl.edu/libphilprac/1421

[19].  Oyedeji, N.B (2012). Management in education: principles and practice (Revised Edition). Ilorin: Success Educational Services.

[20].  Oyewole, G.O. & Popoola, S.O. (2013). Effects of psycho-social factors on job performance of library personnel in Federal Colleges of Education in Nigeria. Library Philosophy and Practice (e-journal). 872. Available online at:

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[22].  Ridzuan, A.N.A., Zakaria, N.Z., Eshak, E.S., Jidi, M.M., Bakar, N.A., Jamian, N.F. & Zani, A.M. (2017). Occupational stress on job performance of office work-based employees in Malaysia’s Port. International Journal of Academic Research in Business and Social Sciences, 7 (11), 1321 – 1331

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Abstract:

This paper considers the nature of environmental knowledge and its importance in general as well as from a sustainable business perspective. Key literature on current environmental knowledge affairs form the bulk of the discussion to illuminate issues of interest. As it considers sustainable business practices, their history, nature and effectiveness, while seeking to investigate them from the perspective of a dependent variable that results from causative environmental knowledge. A purposive sample of 40 managers in different industries on the subject was carried out to investigate the correlation and possible influence of environmental knowledge on sustainable business management in today’s world. The study unearths that presence of environmental knowledge is a sure predictor of the likelihood to adapt sustainable business practices. Based on the findings, the study has concluded that environmental knowledge has a positive and significant influence on sustainable business management such that the more of the former a manager possesses the more of the latter likely to try to incorporate in the firm’s operations.

References:

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Abstract:

This paper empirically investigates how career development and talent management complement each other in shaping employees' career progress and productivity in the banking sector. This article describes career growth and development, the conceptual framework on career and talent management, talent management, and career management policy implementation. The management staff were interviewed through structured questions in Lagos from six commercial banks: First Bank, Wema Bank, GTB, FCMB, Stanbic Bank, and Access bank. The finding from the study indicates that talent philosophy is a prominent concept in bank management policies, and several organizations including commercial banks are already utilizing a particular form of talent management policies based on their perception of talent, but only a few policies impacted career development of staffs in commercial banks in Lagos. Although commercial banks give the opportunity for career development and program that encourages career progression, conversely, career management is the joint responsibility of organizations and individuals, but human resource management in organizations such as commercial banks duly triggered training and development of staff.

References:

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Abstract:

LGBT population in Ghana experience numerous discrimination and abuses in their everyday lives. These issues have been found to have a detrimental effect on the life of these individuals. This study sought to examine how the discrimination and abuses faced by the LGBTs in Ghana affect their self-esteem and life satisfaction. The study used data from 494 self-identified LGBTs, recruited via non-probability sampling technique of snow-ball. Descriptive statistics of frequencies and percentages were used to describe the distribution of responses of the participants. The inferential statistics of multiple regression analysis was used to analyze the impact the discrimination and abuses have on the self-esteem and life satisfaction of the LGBTs. The findings of the study revealed that LGBTs in Ghana experience a high level of self-esteem contrary to the assertion that LGBTs have low self-esteem. The findings of the study also revealed that majority of the LGBTs in Ghana are satisfied with their lives. The results of the multiple regression analysis revealed that overall, the discrimination and abuses faced by the LGBTs accounts for 16.3 per cent and 38.4 per cent of the variation in the self-esteem and life-satisfaction of the LGBTs, respectively. Meanwhile, the findings indicated that the social and family discrimination and abuses faced by the LGBTs have a negative impact on their life satisfaction. It is recommended that policy makers, family members, health care professionals and the general public play their role in helping to lessen the discrimination and abuses faced by the LGBTs in Ghana.

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Abstract:

The application of Information and Communication Technology during these times of Covid-19 has been phenomenal. For example, the number of people who use zoom, an ICT application, during this time of covid-19 has increased by over 1000%. This study examines the extent to which ICT integration at St. Dominic Hospital would be necessary to provide quality care to patients without compromising the expectation of the latter. Descriptive analysis of data is employed to analyze (n=78) staff. 64% of respondents will not visit the hospital during this time for fear of contracting the infection of SARS-Cov-2, although 41% will still prefer face-to-face interaction with a prescriber than interaction over the internet. The study utilizing time series analysis demonstrates an increase of 4.7% in admission rate without integration of ICT with OPD visits seeing a downward trend. Nonetheless, 58% of respondents share the view that ICT integration is needful during this time of Corona Virus.

References:

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