Impact of Computer-Based Information Technology on Job Performance of Secretarial Staff in Nigerian
world is full of technological innovations where new discoveries and applications
of new technologies have become essential. Information Technology is a revolution
that involves the use of computers, the internet and other telecommunication technologies
in every aspect of human endeavour (Bandele, 2006). This dynamic nature has
called for the present day dynamism of the human environment, organization and management
to make life better and more meaningful than what it was yesterday.
Information Technology encompasses the effective use of equipment and programs
like software, storage and audio-visual systems, which enable users to access,
retrieve, convert, store, organize, manipulate and present data and information
(Gay and Blades, 2005).
advancement in CBIT is drastically altering the way things are done in every
field of human activity. In the University setting, the improvement in
technology is enhancing university education delivery in terms of
administration, service and approach. Universities in Nigeria have recently
introduced CBIT into their administrative systems. This new innovation has been
an advantage to the university system because of the need to key into the 21st
century technological compliance and to maximize the benefits therein.
(Olatokun and Tiamiyu, 2005; Popoola, 2006).
introduction of CBIT was necessitated due to some problems encountered in the
administrations of the institutions such as delay being experienced in
computing students’ results, transcripts, inadequate job output, staff records
and other related functions on time. The management of any institution has a
set of important functions to perform which include planning, organizing,
supervising, reporting, coordinating, deciding, controlling, budgeting,
staffing and admitting among others. (Ehikhamenor, 2002).All these functions
and more are necessary to achieve set goals, objectives, policies and effective
staff performance in institutions, which have to be achieved to justify
combined existence. This new innovation has been laddered with series of problems
mostly among secretarial staff of these universities in discharging their
study investigates CBIT and the job performance of Secretarial Staff in University
of Ibadan and Ladoke Akintola University of Technology in Nigeria. The study
examined the different usage of CBIT facilities available and perceived
relevance of CBIT on job performance of Secretarial staff.
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