Impact of Computer-Based Information Technology on Job Performance of Secretarial Staff in Nigerian

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DOI: 10.21522/TIJAR.2014.03.01.Art015

Authors : Kayode Aderinsola Eunice


Today’s world is full of technological innovations where new discoveries and applications of new technologies have become essential. Information Technology is a revolution that involves the use of computers, the internet and other telecommunication technologies in every aspect of human endeavour (Bandele, 2006). This dynamic nature has called for the present day dynamism of the human environment, organization and management to make life better and more meaningful than what it was yesterday.

Computer-based Information Technology encompasses the effective use of equipment and programs like software, storage and audio-visual systems, which enable users to access, retrieve, convert, store, organize, manipulate and present data and information (Gay and Blades, 2005).

Rapid advancement in CBIT is drastically altering the way things are done in every field of human activity. In the University setting, the improvement in technology is enhancing university education delivery in terms of administration, service and approach. Universities in Nigeria have recently introduced CBIT into their administrative systems. This new innovation has been an advantage to the university system because of the need to key into the 21st century technological compliance and to maximize the benefits therein. (Olatokun and Tiamiyu, 2005; Popoola, 2006).

The introduction of CBIT was necessitated due to some problems encountered in the administrations of the institutions such as delay being experienced in computing students’ results, transcripts, inadequate job output, staff records and other related functions on time. The management of any institution has a set of important functions to perform which include planning, organizing, supervising, reporting, coordinating, deciding, controlling, budgeting, staffing and admitting among others. (Ehikhamenor, 2002).All these functions and more are necessary to achieve set goals, objectives, policies and effective staff performance in institutions, which have to be achieved to justify combined existence. This new innovation has been laddered with series of problems mostly among secretarial staff of these universities in discharging their duties.

This study investigates CBIT and the job performance of Secretarial Staff in University of Ibadan and Ladoke Akintola University of Technology in Nigeria. The study examined the different usage of CBIT facilities available and perceived relevance of CBIT on job performance of Secretarial staff.


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