Improving Client Service Delivery using Standardized Nursing Care Plan: A Case Study of 37 Military Hospital

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DOI: 10.21522/TIJMG.2015.SE.19.01.Art002

Authors : Linda Appiah


To determine the effect of standardized nursing care plan on the quality healthcare delivery. Using a deductive approach, the experiment would test the hypothesis ‘If electronic health records (EHR) improve quality of health care, then the use of standardized (electronic) nursing care plans would improve client services in health delivery’. The experiment was conducted over 15 working days. Pre and post-implementation feedback from participants selected by cluster sampling was documented and analyzed. Cochran’s modified formula was used to calculate 66 participants to reflect the total population of nurses who actually work on the wards and provide care for admitted patients’ in the 37 Military Hospital. This cross section of the nursing population plan care and render health services on Medical and Surgical Wards that admit female and male clients and the Dialysis Unit that also plans care for acute and chronic patients of both genders. The study revealed that 58 (87.9% ) were of the opinion that LASNCP would be an effective strategy to promote use of nursing process, 59 (89.4%) agreed an online version would help nurses to use care plan, and 62 (93.9%) respondents agreed LASNCP can improve the quality of nursing care patients receive thus accepting the alternate hypothesis. Uptake and utilization of standardized nursing care plans to improve client service delivery is recommended.

Keywords: client service delivery; Standardized Nursing Care Plan; electronic health records; quality of health care.


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