the effects of e-service quality dimensions on customer satisfaction in
Afghanistan has been concerned. The aim of this research is to investigate the
e-service quality on customer satisfaction in Afghanistan. The research is
based on an empirical study using questionnaire as survey instrument to test
the hypotheses. The influence of independent variables on depended variable is
considered. A pre-test is conducted to obtain the preliminary assessment of
internal validity of the research survey instrument, and to address objectives
300 Questionnaire is distributed among the respondents for the present study,
the procedure adopted for the present study is categorized as convenience
sampling method, collected data is analyzed using SPSS software. The outcome
concluded that four of the proposed e-service quality dimensions have
significantly positive impacts on the bank customers’ satisfaction, 82 percent
of customer satisfaction among
customers of e-banking sector significantly depends on the proposed groups of
dimensions of e-Service Quality.
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