Corporate Governance and Service Delivery in Healthcare. A Case of Gaborone Private Hospital

Download Article

DOI: 10.21522/TIJMG.2015.SE.19.01.Art014

Authors : Joseph Essama

Abstract:

This study was aimed at establishing the role of corporate governance and service delivery in healthcare in Botswana by looking at the case of Gaborone Private Hospital. The study was guided by the following questions: What are the effects of corporate planning in clinical governance in healthcare service delivery? What is the role of corporate social responsibility in HIV/AIDS mitigation in healthcare service delivery? What are the effects of corporate communication in clinical governance and service delivery in healthcare? The study used a purposive sampling technique as it was important to identify people with a certain kind of knowledge that would give the required information. The data collecting tool was a closed-ended questionnaire, and this data was analyzed thematically using Statistical Package for Social Scientists (SPSS) version 16.0 where both descriptive statistics and Analysis of Variance (ANOVA – One Way) were used. The P-value was parked at .005 to define level of significance; the results from ANOVA revealed in general that all themes were not statistically significant meaning that corporate governance in health service is heavily affected by service delivery approaches;

Keywords: Service delivery; HIV/AIDS; Botswana; Gaborone Private Hospital.

References:

[1].     Alexander Berg, (2003). The World Bank: Corporate Group of the World Bank, Washington DC.

[2].     Antoine, F., & Schmid, H. S. (2006). The Stakeholder Theory.

[3].     Balmer, J. M. T. & Gray, E. R. (2000). Corporate identity and corporate communications: creating a competitive advantage. Brunel University London and Loyola Marymount University. Vo. 32, No. 7.

[4].     Bernedine, B, B., Slaa, A. M. & Katamba, D. (2016). Country scan: Netherlands Embassy, Kampala.

[5].     BTC ANNUAL REPORT, (2010). Available online: https://www.bocra.org.bw/sites/default/files/documents/BTA%20Annual%20Report%202010.pdf (accessed on 15/09/2018).

[6].     Caramela, S. (2018). What is Corporate Social Responsibility?

[7].     Carrol, A. B. (2008). A history of corporate social responsibility: Concepts and Practices: Oxford University press. London, United Kingdom.

[8].     Cochran, P. L. (2007). The evolution of Corporate Social Responsibility: Indiana University-Purdue University Indianapolis; United States of America.

[9].     Cornforth, Chambers, C. & Naomi (2010). The role of corporate governance and boards in organizational performance: Cambridge University Press, pp. 99–127; England, United Kingdom.

[10]. Crane, A., Matten, D. & Spence, L. J. 2012. Corporate social responsibility in global context: University of Bath; United Kingdom.

[11]. Fitzpatrick, M. (2008). Corporate Governance in the Victorian Public Health Sector: School of Management Faculty of Business and Law Victoria University; Melbourne, Australia.

[12]. Freeman, T., Millar, R., Mannion, R. & Davies, H. (2015). Enacting corporate governance of healthcare safety and quality: a dramaturgy of hospital boards in England: Journal of theoretical social psychology.

[13]. Hilton, CE, (2015). The importance of pretesting questionnaires: a field research example of cognitive pretesting the Exercise referral Quality of Life Scale: (ER-QLS): ' International Journal of Social Research Methodology, vol 20, no. 1, pp. 21-34.

[14]. Health Direct Australia, (n.d). Clinical Governance Framework: Available Online: File:///C:/Users/Hp/Downloads/Clinical-Governance-Framework-2013-V3.Pdf (Accessed On 15/09/2018).

[15]. Iskander, M. R & Chamlou, N. (2000). The international Bank for Reconstruction and Development/THE WORLD BANK, USA.

[16]. Josiah, J., Themba, G. & Matenge, T. M. (2016). Corporate Governance in Botswana: Exploring Developments and Compliance; Botswana Journal of Business. Vol 9. No. 1.

[17]. Khan, H. (2001). A Literature Review of Corporate Governance: International Conference on E-business, Management and Economics IPEDR Vol.25 (2011) © (2011) IACSIT Press, Singapore.

[18]. Kilby, M. (2010-2013). Northern Devon Healthcare NHS Trust: Clinical Governance Support Unit.

[19]. Kumar, H. N. H. & Pai, U. (2005). A study of CSR for the healthcare of the elderly: International Journal of Medicine and Public Health, Vol. 5, Issue 2.

[20]. L'huillier, B. (2014). What does "corporate governance" actually mean? International Journal of Business in Society, Prince Mohammad University; Saudi Arabia.

[21]. Macassa, G. (2017). Corporate Social Responsibility and Population Health: Health Science Journal, Mid Sweden University; Sweden.

[22]. Melewar, T.C., Bassett, K. & Simo˜es, C. (n.d). The role of communication and visual identity in modern organizations: Available online: Http://People.Unica.It/Ernestinagiudici/Files/2014/03/Melewar-Et-Al.-The-Role-Of-Communication-And-Visual-Identity-In-Modern-Organizations.Pdf (accessed on 02/10/2018).

[23]. Mohamed, R. K. M. & Nor, C. S. M. (2013). The Relationship between McGregor's X-Y Theory Management Style and Fulfillment of Psychological Contract: A Literature Review: International Journal of Academic Research in Business and Social Sciences. Malaysia, Vol. 3, No. 5.

[24]. Mooketsane, K. S. & Phirinyane, M. B. (2015). Health governance in Sub-Saharan Africa. Health governance in Sub-Saharan Africa: University of Botswana & Botswana institute of Development Policy Analysis, Botswana. 15 (3).

[25]. Moroka, K. (2009). Innovative corporate social responsibility in Botswana: The Debswana mining company study case; Contaduría Administration, No. 233, enero-abril 2011: 85-98.

[26]. Moura Leite, R.C. 2011. Historical background of corporate social responsibility: University of Salamanca, Salamanca, Spain.

[27]. Mukhaye, D. (2018). Kyambogo University rolls out free counseling services to neighbors: The Daily Monitor News Paper, Kampala, Uganda. Friday, 21st September. http://www.monitor.co.ug/News/National/Kyambogo-University-rolls-out-free-counselling-services/688334-4770068-qpb757/index.html.

[28]. Murphy, C. & O’Donohoe, S. (2006). Hospital Governance: An Insight from the South East of Ireland; Submitted to the IAFA Annual Conference.

[29]. Okeahalam, C. C. & Akinboade, O. A. (2003). A review of Corporate Governance in Africa: Literature, Issues and Challenges, Paper prepared for the Global Corporate Governance Forum.

[30]. Raut, S. (n.d). Corporate Governance – Concepts and Issues. Available online: http://www.iodonline.com/Articles/Corporate%20Governance%20and%20Sustainability%20Concepts%20Sreeti%20Raut.pdf (accessed on 10/09/2018).

[31]. Rutitisa, D., Batragab, A., Muiznieceb, L. & Ritovsa, K. (2012). Management of corporate identity dimensions in the health care: 8th International Strategic Management Conference; Latvia b University of Latvia, Latvia- 2012 Published by Elsevier Ltd.

[32]. Selvam, P. (2016). A corporate social responsibility: Shanlax international Journal of Arts, Science and Humanities; Madurai Kamaraj University - Tamil Nadu, India Vol. 4, Issue 2.

[33]. Staniland, K. M. (2007). Clinical Governance and Nursing – a Sociological Analysis: Institute for Social, Cultural and Policy Research (ISCPR) School of Nursing University of Salford, Salford, UK.

[34]. USAID from the American People, (2015). African Strategies for Healt.

[35]. Wesley, C. L. (2010). The Impact of Stewardship on Firm Performance: A Family Ownership and Internal Governance Perspective: Dissertation.

[36]. World Health Organization, Communication for Health: Brand and corporate identity. http://www.who.int/communicating-for-health/functions/branding/en/.

[37]. Youssef, M. T. (n.d). Corporate Governance an Overview – Around the Globe (1), Grant Thornton – Egypt.