Recruitment and Selection Practices on the Performance of ZESCO Employees in Zambia
In an increasingly global and sophisticated marketplace,
recruitment and selection has become an essential tool for organizations in ensuring
that they have the most desirable human resources necessary to achieve their current
strategic direction and to continue innovating and growing in the future. This study
therefore, aimed at establishing the impact of the recruitment and selection practices
at Zambia Electricity Supply Company (ZESCO) and how they affect the performance
of the company in Zambia. This study has its theoretical base laid on the decision-making
theory as its analytical framework. The qualitative research paradigm was preferred as the study aimed at investigating
management processes that involve human beings’ attitudes, attributes, working styles,
among others and therefore, difficult to quantify. Interviews and semi-structured
questionnaires were used on 80 respondents who were purposefully sampled. The
study found out that the overall average performance of the employees is about 60.71%;
and that sourcing, attracting, and screening are significant determinants of the
performance of the employees at ZESCO which needs to be enhanced.
selection, human resource, performance.
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