Effects of Employees’ Attitudes and Behaviour on Production and Performance: Case Study of the Health Care Providers at Children’s Hospital, University Teaching Hospital of Lusaka, Zambia

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DOI: 10.21522/TIJMG.2015.06.01.Art006

Authors : Chileshe Mwansa, Malizgani Paul Chavula


Background: Zambia, like other low- and middle-income countries, faces numerous effects of negative attitudes and behaviours among health care providers in various institutions. Stawiski et al. (2011) argued that the exploration of work attitudes enables organizations to position themselves correctly and take advantage of every opportunity to improve their corporate performance amidst economic hardship.

Methodology: The University Teaching Hospital (UTH) is the biggest and largest hospital in Zambia. A case study design was employed to explored effects of employees’ attitudes and behaviour on production and performance among health care providers at Children’s Hospital, University Teaching Hospital of Lusaka, Zambia.   The study population was comprised of working men and women who have been working at Children’s Hospital. The study conducted six in-depth interviews and a survey of 40 health care workers.

Results: The findings indicate that 50% Health Care Providers satisfaction with their work. Responded narrated that they had positive attitude towards work, this was expressed through the manner they received, respected and cared for the patient. The majority of the respondents reported that cases whereby health care providers display negative attitude towards patients were rare.

Keywords: Health Care Workers, Attitudes, Behaviour, Production and Performance.


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