Effects of Employees’ Attitudes and Behaviour on Production and Performance: Case Study of the Health Care Providers at Children’s Hospital, University Teaching Hospital of Lusaka, Zambia
Background: Zambia, like other low- and middle-income countries, faces numerous
effects of negative attitudes and behaviours among health care providers in
various institutions. Stawiski et al. (2011) argued that the exploration of
work attitudes enables organizations to position themselves correctly and take
advantage of every opportunity to improve their corporate performance amidst
Methodology: The University Teaching Hospital (UTH) is the biggest and largest
hospital in Zambia. A case study design was employed to explored effects of employees’
attitudes and behaviour on production and performance among health care
providers at Children’s Hospital, University Teaching Hospital of Lusaka,
The study population was comprised of
working men and women who have been working at Children’s Hospital. The study
conducted six in-depth interviews and a survey of 40 health care workers.
Results: The findings indicate that 50%
Health Care Providers satisfaction with their
work. Responded narrated that they had positive attitude towards work, this was
expressed through the manner they received, respected and cared for the patient. The majority of the respondents
reported that cases whereby health care providers display negative attitude
towards patients were rare.
Keywords: Health Care Workers, Attitudes,
Behaviour, Production and Performance.
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