system in a country is critical for mobility and economic development. Passenger
mobility is a necessity for social and economic purposes. Economic mobility has
been on the increase in the 21st century due to globalisation. The commonly
used mode of passenger transportation in developing countries such as Zimbabwe is
road. Zimbabwe has experienced economic challenges since the turn of the millennium
in 2000. The economic challenges emanated from failure to attract foreign
investments and the demise of the Zimbabwean currency. As a result, there was widespread
closure of companies which led to the increase in cross-border movement of passengers,
for trade purposes, that is, import and export of various wares. The resultant growth
in demand for passenger transportation across borders created challenges for the
transport operators, border authorities, passengers as well as society in general.
The study therefore assesses the technological innovations for organising, operating
and managing fleet, tracking the passenger baggage, improving passenger safety and
border clearance processes. There are technologies useful for these processes, thus,
creating innovative passenger transport processes that are both efficient and effective.
The study at Roadport establishes from passenger transport operators, passengers,
Roadport and government authorities on the innovative technologies and processes
used to ensure sustainability of passenger transportation. The study is an exploratory
descriptive survey meant to establish the status of the use of technology in passenger
transportation in Zimbabwe. Findings from the study will inform transport policy
makers and passenger transport industry stakeholders on the use of technology that
enhances sustainability of the industry and individual businesses.
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