Abstract:

Purpose: The study examines the level of satisfaction that staff of General Hospitals in Nigeria hope to derive from the introduction and implementation of ‘New Ways of Working’ in General Hospitals in Nigeria.

Methodology: The study was conducted in a typical General Hospital in Nigeria. Satisfaction level to the introduction and implementation of New Ways of Working was assessed by self-administered and pretested questionnaire. Descriptive statistics to explain the demography of the respondents were done; mean score and standard deviation values were used to examine the variables.

Findings: The average mean score of the satisfaction level to the components of new ways of information if introduced was (3.52 ± 1.54). Respondents showed highest level of satisfaction to the component afford them a free hand to make impactful decisions on their work schedule (2.20 ± 1.18), and least level of satisfaction when they are provided with means of deriving more information about their work when they are provided with information technology within the hospital premises (4.95 ± 1.85).

Research Limitations: More General Hospitals should be involved in new studies for more generalizability.

Practical implications: Staff believe they will derive some satisfaction with the introduction of ‘New Ways of Working’.

Social implications: Staff satisfaction to the implementation of ‘New Ways of Working’ will allow patients to access care with flexibility.

Value of the Paper: The study is promoting the introduction of ‘New Ways of Working’, to afford staff and patients more flexibility.

Keywords: Satisfaction, Staff, New Ways of Working, General Hospitals.

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