New technologies are considerably influencing companies for information system
implementation every year. This trend has led many people, including business managers
and researchers, to question the benefits of technology to business. While Small Medium Enterprises (SMEs) in developing countries, particularly
those in the Democratic Republic of Congo (DRC), are gradually digitalizing their
information systems, To our knowledge, very few studies to analyze the benefits
of technologies on DRC SMEs have been conducted. This study, therefore, sought to place itself in the Congolese
context to find out about the benefits of digitalized information
system. 119 SMEs that have been using
information system technologies for at least two years were
selected for data collection. Descriptive
statistics and Pearson’s correlation were used for the data analysis. The findings from the study show that SMEs derive certain benefits from the use of technology and
have improved organizational system performance that
including an increase in profit,
optimized time management, reduced paperwork, improved information quality, and
improved financial reporting quality. The
results also reveal that the more a company invests in technology, the more benefits
Wang, Y. (2016). What are the biggest obstacles to the growth
of SMEs in developing countries? Empirical evidence from an enterprise survey. Borsa
_Istanbul Review (2016), 167-176.
Keskin, H., Senturk, C., Sungur, O., & Kiris, H. (2010).
of SMEs in Developing Economies. Second International Symposium on Sustainable Development.
, M., & Tanga, S. (2015). Information system success among manufacturing SMEs:
the case of developing countries. Information Technology for Development. doi:10.1080/02681102.2014.996201.
DeLone, W. (1988). Determinants of Success for Computer Usage
in Small Business. MIS Quarterly, 12(1), 51-61.
Croteau, A.-M., & Bergeron, F. (2001). An information technology trilogy:
Business strategy, technological deployment, and organizational performance. The
Journal of Strategic Information Systems, 77-99.
Lipaj, D., & Vida, D. (2013). influence of information
systems on business performance. Mokslas – Lietuvos Ateitis Science – Future
of Lithuania, 38–45.
Kharuddin, S., Ashhari, Z., & Md
Nassir, A. (2010). Information System and Firms’ Performance: The Case of Malaysian.
International Business Research, 3(4).
Khera, S., & Gulati, K. (2012).
Human Resource Information System and its impact on Human Resource Planning: A perceptual
analysis of Information Technology companies. IOSR Journal of Business and Management
(IOSRJBM), 3, 06-13.
 Nadeem, A., Abedin, B., Cerpa, N.,
& Chew, E. (2018). Journal of Theoretical and Applied Electronic Commerce Research. Digital Transformation &
Digital Business Strategy in Electronic Commerce - The Role of Organizational Capabilities.
 Lipaj, D., &
Vida, D. (2013). influence of information systems on business performance. Mokslas – Lietuvos Ateitis Science –
Future of Lithuania, 38–45.
 Mebarki, N. (2013). TIC et performance
d’entreprise : étude d’impact - cas de quelques entreprises algériennes. Les
cahiers du CREAD(104).
 Jomaa, H. (2013). Contributiondel’usage
des systèmesd’information à la performance des organisations.
Agustri, S., & Sensuse, D. (2020). Information System
Strategy Planning in The Private Universities of South Sumatera. Journal of Physics:
Conference Series. doi:10.1088/1742-6596/1500/1/012127.
Wonges, F., Santoso, L., & Zijlmans, J. (2017). The Alignment
of IT and Business Strategy at ROC Leeuwenborgh. 2017 International Conference
on Soft Computing, Intelligent System and Information Technology (ICSIIT), (pp.
 Urbach, Nils; Smolnik, Stefan; and Riempp, Gerold,
“A Conceptual Model for Measuring the Effectiveness of Employee Portals” (2009).
AMCIS 2009 Proceedings. 589.
 Thong, J. (2001). Resource constraints
and information systems implementation. Omega, 29(2), 143-156.
 Petter, S.,
DeLone, W. & McLean, E. Measuring information systems success: models, dimensions,
measures, and interrelationships. Eur J Inf Syst 17, 236–263 (2008). https://doi.org/10.1057/ejis.2008.15.
 Gable, Guy G. and Sedera, Darshana and Chan, Taizan (2008) Re-conceptualizing
information system success: the IS-Impact Measurement Model. Journal of the Association
for Information Systems, 9(7). pp. 377-408.
Seddon, P. (1997). A Respecification and Extension of the
DeLone and McLean Model of IS Success. Journal of Information Systems Research,
 Thong, J., &
Yap, C.-S. (1997). Effects of resource constraints on information technology implementation
in small businesses. Dans T. McMaster, E. Mumford, E. Swanson, B. Warboys, &
D. Wastell, Facilitating Technology Transfer through Partnership (pp. 191-206).
Springer, Boston, MA.
 Présidence de
la République. (2019). Plan national digital horizon 2025. For a connected and
efficient DRC. Kinshasa.
 Dieuzeide, H. (1994). Les nouvelles
technologies. Teaching tools. Paris: Nathan.
Anderson, J. (2010). ICT transforming education into a regional guide. Bangkok: Published
by UNESCO Bangkok.
OECD. (2021). ICT investment (indicator). doi:10.1787/b23ec1da-en.
Sheng , Y., & Mykytyn, P. J. (2002). Information technology
investment and firm performance: a perspective of data quality. The Seventh International
Conference on Information Quality (ICIQ-02).
 ZEHIR, C., MUCELDILI,
B., AKYUZ, B., & CELEP, A. (2010). The impact of information technology investments
on firm performance in national and multinational companies. Journal of Global Strategic Management, 143-154. DOI: 10.20460/JGSM.2010415846.
 Masmoudi, K.
(2000, Mars 15). Barriers to computerization Le monde (725).