Abstract:

Patient satisfaction surveys are essential in obtaining a comprehensive understanding of the patient’s need and their opinion of the service received. It is a vital tool in evaluating the quality of healthcare delivery service in Primary Health Care. The current study is a cross-sectional descriptive research about assessment of patient satisfaction in Medicine Outpatient Department of Rumbek East, South Sudan. Systemic sampling technique was employed and 76 respondents were statistically calculated. Only respondents whose ages were from 18 years old were included in this study. The research tool was a pre-structured questionnaire and data collection was conducted from December 19th, 2018 to January 5th, 2019. The components of satisfaction study were the socio-demographic characteristics, the patients’ experience with medicine outpatient services, accessibility to Primary Health Care services, and patient satisfaction. This study aimed to find the levels of patients’ satisfaction and the significant relationship between independent and dependent variables. A total of 76 outpatient clients were enrolled in the assessment, all of them were showed interest to participate on the interview. Out of the 76 clients (60.5%) of them were female predominance and (84.2.5%) of the clients were age above 18 years. Considerable number of clients (76.3%) was new first visit within past 3 month. Based on the result of the study, training of code of conduct and courtesy should be given to both clinical and office staffs.

Keywords: Patient Satisfaction; Outpatient Department (OPD); Rumbek East, South Sudan, Outpatient Station.

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