Job Satisfaction and Quality of Healthcare Delivery: A Cross-Sectional Study in Ogun State Hospitals Management Board, Nigeria

Download Article

DOI: 10.21522/TIJPH.2013.09.04.Art001

Authors : Ahmed Babatunde Jimoh, Oluwafemi Tinuola


Job satisfaction is vitally necessary in the daily life of the workforce, and the essential elements, materials and mechanism that drives job satisfaction demand great attention. At present, the situation of healthcare workers in the employment of Ogun State Hospitals Management Board, Nigeria, seems to be less satisfied with the policies of the healthcare institutions. The study examined job satisfaction and the quality of healthcare delivery in Ogun State Hospitals Management Board (HMB) in Nigeria. This study adopted a cross-sectional design method and was conducted among the healthcare professionals in the study area. A total of 729 copies of a well-structured questionnaire were administered using a multi-staged sampling technique to obtain information from all the available healthcare professionals in the study area. Data collected were analysed using descriptive statistics. Findings of this study revealed that 12.5 % of healthcare professionals in Ogun State Hospitals strongly agreed, 21.9% moderately, and 32% slightly agreed with the level of satisfaction of the leadership and management styles. 25.7% of the healthcare professionals disagreed (7.4% strongly, 4.0% moderately and 14.3% slightly) that they would recommend employment in the study area. The results further revealed that 47.9% of healthcare workers had a low level of job satisfaction that could lead to many factors. In addendum, 43.6% of the respondents believed that the healthcare delivery was not low but with moderate quality. The study concluded that majority of the healthcare workers had low level of job satisfaction. The quality of healthcare delivery is of medium quality. Finally, this study recommends that there should be an establishment of health and life insurance for health workers; improved health infrastructures; conducive work environment and working conditions; job security; regular and continuous training of healthcare professionals; and attractive rewards and compensation.

Keywords: Job satisfaction, Management Board, Nigeria, Ogun State Hospitals, Quality of healthcare delivery.


[1] Getnet, G., Yetnayet, S., Animut, A., and Yihalem, A.B., 2018, Level of Job Satisfaction and Associated factors among health care professionals working at University of Gonder Referral Hospital, Northwest Ethiopia: A cross-sectional study. BMC Res Notes, 11, 824.

[2] Kadiri-Eneh, N.P., Uzochukwu, B.S., Tobin-West, C., and Azuike, E.C., 2018, An assessment of job satisfaction among primary health care workers in rivers state, Nigeria. Nigerian Journal of Medicine, 27(3), 282-291. DOI: 10.4103/1115-2613.278792.

[3] Willis-Shattuck, M., Bidwell, P., Thomas, S., Wyness, L., Blaauw, D., and Ditlopo, P., 2008, Motivation and retention of health workers in developing countries: a systematic review. BMC Health Serves, 4(8), 247. DOI: 10.1186/1472-6963-8-247.

[4] Alemshet, Y., Leja, H., Alima, H., Challi, J., and Morankar, S., 2011, Job satisfaction and its determinants among health workers in Jimma University Specialized Hospital, Southwest Ethiopia. Ethiop. J Health Sci., Aug; 21(Suppl 1), 19-27.

[5] Mulugeta, M.M., and Ayele, G.B., 2015, Factors associated to job satisfaction among healthcare workers at public hospitals of West Shoa Zone, Oromia Regional State, Ethiopia: A Cross Sectional Study. Science Journal of Public Health, 3(2), 161-167.

[6] Liu, J.A., and Qi, W.Z., 2010, Job satisfaction and its modeling among township health center employees: a quantitative study in poor rural China. BMC Health Serv Res., 10,115. Doi: 10.1186/1472-6963-10-115.

[7] Ayele, G., Negga, B., Gudina, E.A., and Yadeta, D., 2015, Job satisfaction and associated factors among health care providers at public health institutions in Harari region, eastern Ethiopia: a crosssectional study. BMC Res Notes, 8, 1-7. DOI 10.1186/s13104-015-1368-5.

[8] Ayamolowo, S.J., Irinloye, O., and Oladoyin, M.O., 2013, Job Satisfaction and Work Environment of Primary Health Care Nurses in Ekiti State, Nigeria: An Exploratory Study. International Journal of Caring Sciences, 6 (3), 531-542.

[9] Raja, M.A., and Faraz, A.W., 2013, Factors influencing job satisfaction in public healthcare sector of Pakistan. Global Journal of Management and Business Research Administration and Management, 13(8), 60-66.

[10] Adeniran, A.A., Oluwole, E.O., and Ojo, O.Y., 2021, Job satisfaction and intention of primary health care workers to leave: A cross-sectional study in local government area in Lagos, Nigeria. Global Journal of Health Science, 13(4),138. DOI:10.5539/gjhs.v13n4p138-149.

[11] Okeke, H.C., Bassey, P., Oduwole, O.A., and Adindu, A., 2020, Client characteristics and satisfaction with the quality of primary health-care services in Calabar, Nigeria. Calabar Journal of Health Sciences, 3(1), 1-8.

[12] Goodman, O.O., Aderibigbe, S.A., Sekoni, O.O., Olatona, F.A., and Kuyinu, Y.A., 2016, Effect of health workers sensitization on satisfaction with immunization services among mothers of under-fives in Ilorin, North Central Nigeria. Res. J. of Health Sci., 4(4), 304-315. DOI: 10.4314/rejhs.v4i4.6.

[13] World Health Organization (2006). World health report 2006. Working together for health. Geneva, World Health Organization Accessed 25 April 2020).

[14] Department of Planning Research and Statistics (DPRS), 2019, Ogun State Hospitals Management Board, Ogun State, Nigeria.

[15] Salami, A.A., Olanrewaju, R.M., and Tilakasiri, S.L., 2016, Perception and awareness of climate change in Osogbo Metropolis, Nigeria. Journal of World Development Studies, 2(2), 111-127.

[16] Ofili, A.N., Asuzu, M.C., Isah, E.C., and Ogbeide, O., 2004, Job satisfaction and psychological health of doctors at the University of Benin Teaching Hospital. Occupational Medicine, 54, 400–403.

[17] Ghazali, S.S., Shah, I.A., Zaidi, S.A., and Tahir, M.H., 2007, Job satisfaction among doctors working at the teaching hospital of Bahawalpur, Pakistan. Journal of Ayub Medical College Abbottabad, 19(3), 42-5. Retrieved from

[18] Okaro, O.A., Eze, C.U., and Ohagwu, C.C., 2010, Survey of job satisfaction among Nigerian radiographers in south-eastern Nigeria. Euro J Sci Res., 39, 448-56.

[19] Kalamawei, I., Abeki, S., and Dienye, P.O., 2016, Determination of factors that influence job satisfaction among health workers in Southern Nigeria. Journal of Hospital Administration, 5(2), 6-14.

[20] Gyang, M.D., Dankyau, M., Gidado, S., Gyang, B.A., and Madaki, A.J.K., 2018, Job satisfaction among healthcare workers at a district hospital in Plateau State, Nigeria. Journal of Medicine in the Tropics, 20(2), 111-116. DOI: 10.4103/jomt.jomt_11_18.

[21] Chirdan, O.O, Akosu, J.T., Ejembi, C.L., Bassi, A.P, and Zoakah, A.I., 2009, Perceptions of working conditions amongst health workers in state-owned facilities in Northeastern Nigeria. Ann AfrMed., 8(4), 243-9. DOI: 10.4103/1596-3519.59579.

[22] Omolase, C.O., Seidu, M.A., Omolase, B.O., and Agborubere, D.E., 2010, Job satisfaction amongst Nigerian ophthalmologists: An exploratory study. Libyan J Med, 5, 4629 - DOI: 10.4176/091010.

[23] Yakasai, I.A., Ugwa, E.A., and Abubakar, I.S., 2013, Job Satisfaction among Resident Doctors in a Tertiary Healthcare Facility in Northern Nigeria; A Cross Sectional Survey. Trop J ObstetGynaecol. 30 (1), 89 – 96.

[24] Pilay, R., 2009, Work satisfaction of professional nurses in South Africa: a comparative analysis of the public and private sectors. Human Resources for Health, 7, 7-15. Retrieved from: Accessed 20/05/2020.

[25] Abdullah, M., and Nahla, A.J.K., 2006, Job satisfaction among primary health care physicians and nurses in Al- Madinah Al-Munawwara. J Egypt Public Health Assoc., 81(3-4), 165-80.

[26] Kumar, R., Ahmed, J., Shaikh, B.T., Hafeez, R., and Hafeez, A., 2014, Job satisfaction among public health professionals working in public sector: a cross sectional study from Pakistan. BMC Human Resources for Health, 11, 2. Doi: 10.1186/1478-4491-11-2.

[27] Helalah, A.M., Jorissen, S.L., Niaz, K., Mansour, A., and Al Qarni, A., 2014, Job Stress and job satisfaction among health care professionals. European Scientific Journal, 10 (32), 156-173.

[28] Katja, G., et al.., 2015, Working atmosphere and job satisfaction of healthcare staff in Kenya: An exploratory study. Biomed Research International, 2015(256205), 1-7.