Impact of Critical Success Factors on International ISO Accreditation for the Botswana Public Health Laboratories
Abstract:
The purpose of
this study is to identify critical success factors and their impact on implementation
of quality management system at selected Public Health Laboratories in
Botswana. The study population was from the targeted seven accredited Public Health
Laboratories in Botswana. Data on critical success factors was collected using
a questionnaire. The questions were based on the critical success factors for
implementation of total quality management identified during the literature
review. Ten Critical Success Factors for successful implementation of the
quality management system were rated by a group of questions using a five point
Likert scale method. The 5-point Likert scale includes the items: strongly
agree, agree, neutral, disagree, and strongly disagree. Strongly agree was
assigned a score of 5, agree is assigned a score of 4, neutral is assigned a
score of 3, disagree is assigned a score of 2 and strongly disagree a score of
1. The mean of the assigned ratings is 3.0. Critical success factors which
score mean greater than 3.0 will be classified as agree while those mean less
than 3.0 will be classified as disagree. All the ten critical success factors
had a mean above of 3.0, with a range of 4.77 to 3.57. All the ten success
factors were deemed critical; Employee empowerment Strategic quality planning, Process
management, Performance management, Quality culture, Management and leadership,
Training, Supplier Management, Customer focus, Information analysis.
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