communication is essential in providing avenue for effective dissemination of
health information in order to improve healthcare delivery. Lack of effective
communication between healthcare providers and their clients especially in
secondary health facilities has impeded the effective and efficient delivery of
quality healthcare. The objective of this study is to demonstrate effective
communication as a solution for clients to accept quality healthcare services.
descriptive cross-sectional study of three secondary health facilities in
Northern Cross River, Nigeria. Population of 2050 in 3 facilities with sample
size (n) of 335 allocated 147, 57, 98 and 33 among the 3 facilities and staff
categories respectively. Systematic sampling technique was used and
semi-structured self-administered questionnaire for data collection. Data
analysis was done using statistical package for social science. Non-parametric
statistics was used in the analysis as data was categorical and not normally
of 335 respondents, 278 completed the questionnaire giving a response rate of
83%. Modal Age group is 25-34 (29.5%) and Modal level of education is tertiary
(38.5%). Majority of clients (53.6%) concurred to good communication skills
(listening skills and allowing feedback from patient) from healthcare providers
improved acceptance to healthcare delivery (P=0.019). Majority (45.3%) who
confirmed friendly approach of health workers maintained them as their health
communication is key to acceptance of services rendered to clients by
healthcare personnel and also, for clients to have a positive perception of
Communication barriers, communication tools,
acceptance, healthcare delivery, healthcare provider, cross river,
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