References:
[1.] Asadi-Lari, M., Tamburini, M., & Gray, D.
“Patients’ needs, satisfaction, and health related quality of life: towards a
comprehensive model.,” Health Qual. Life Outcomes, vol. 2, no. 1, p. 32, Jun.
2004.
[2.] Bhatia, M., & Rifkin, S, B. “Primary health care,
now and forever? A case study of a paradigm change.,” Int. J. Health Serv.,
vol. 43, pp. 459–71, 2013.
[3.] Bleich, S, N., Ozaltin, E., & Murray,C,K,L. “How
does satisfaction with the health-care system relate to patient experience?,”
Bull. World Health Organ., vol. 87, pp. 271–278, 2009.
[4.] Bryant, J,H., & Richmond, J, B. “Alma-ata and
primary health care: An evolving story,” in International Encyclopedia of
Public Health, 2008, pp. 152–174.
[5.] Beaglehole, R., Epping-jordan, J., Patel,V., Chopra,
M., Ebrahim, S., Kidd, M., & Haines,A. “Alma-Ata : Rebirth and Revision 3
Improving the prevention and management of chronic disease in low-income and
middle-income countries: a priority for primary health care,” Lancet, vol. 372,
pp. 940–949, 2008.
[6.] Carpenter,M. “Health for some: global healthand social
development since Alma Ata,” Community Dev. J., vol. 35, pp. 336–351, 2000.
[7.] Coovadia, H., Jewkes, R., Barron, P., Sanders, D.,
& McIntyre, D. “The health and health system of South Africa: historical
roots of current public health challenges.,” Lancet, vol. 374, pp. 817–834,
2009.
[8.] Carr-Hill, R, A. “The measurement of patient
satisfaction.,” J. Public Health Med., vol. 14, no. 3, pp. 236–49, Sep. 1992.
[9.] Chimbindi, N., Bärnighausen, T., & Newell, M, L. “Patient satisfaction
with HIV and TB treatment in a public programme in rural KwaZulu-Natal:
evidence from patient-exit interviews.,” BMC Health Serv. Res., vol. 14, p. 32,
Jan. 2014.
[10.]
Corbin, C, L.,
Kelley, S,W., & Schwartz. “Concepts in service marketing for healthcare
professionals,” American Journal of Surgery, vol. 181. pp. 1–7, 2001.
[11.]
Donabedian, A.
“Evaluating the quality of medical care,” Milbank Quarterly, vol. 83. pp.
691–729, 2005.
[12.]
Frattali, B, C,
M. “Measuring Client Satisfaction,” Qual. Improv. Dig., 1991.
[13.]
Garenne, M.,
Kahn, K., Collinson, M, A., Gómez-Olivé, F, X., & Tollman, S. “Maternal
mortality in rural South Africa: the impact of case definition on levels and
trends.,” Int. J. Womens. Health, vol. 5, pp. 457–63, Jan. 2013.
[14.]
Hall J,J., &
Taylor, R., “Health for all beyond 2000: the demise of the Alma-Ata Declaration
and primary health care in developing countries.,” Med. J. Aust., vol. 178, pp.
17–20, 2003.
[15.]
Hezaveh, Y,D.,
Marrone, D, P., Fassnacht, C,D., Spilker, J,S., Vieira, J,D., Aguirre, J, E.,
Aird, K, A., Aravena, M., Ashby, M, L, N., Bayliss, M., Benson, B, A., Bleem,
L, E., Bothwell, M., Brodwin, M., Carlstrom, J, E., Chang, C, L., Chapman, S,
C., Crawford, T, M.,Crites, A,T., De Breuck, C., Haan, T., Dobbs, M, A., Fomalont, E,B., George, E,M., Gladders, M,D.,
Gonzalez, A,H., Greve, T, R., Halverson, N,W., High, F,W., Holder, G, P., Holzapfel,
W,L., Hoover, S., Hrubes, J, D., Husband, K., Hunter, T,R., Keisler, R., Lee,
A,T., Leitch, E,M., Lueker, M., Luong-Van, D., Malkan, M., McIntyre, V.,
McMahon,J, J., Mehl, J., Menten, K, M., Meyer, S, S., Mocanu, L, M., Murphy, E,
J., Natoli, T., Padin, S., Plagge, T., Reichardt, C, L., Rest, A., Ruel, J.,
Ruhl, J, E., Sharon, K., Schaffer, K, K., Shaw, L., Shirokoff, E., Stalder, B.,
Staniszewski, Z., Stark, A, A., Story, K., Vanderlinde, K., Weiß, A., Welikala,
N., & Williamson, R. “Alma Observations of Spt-Discovered, Strongly Lensed,
Dusty, Star-Forming Galaxies,” Astrophys. J., vol. 767, p. 132, 2013.
[16.]
Hesselink, G.,
Kuis, E., Pijnenburg, M., & Wollersheim, H. “Measuring a caring culture in
hospitals: a systematic review of instruments.,” BMJ Open, vol. 3, no. 9, p.
e003416, Jan. 2013.
[17.]
Heinemann, A,W.,
Bode, R, K., & Reilly, C,O., “Development and measurement properties of the
Orthotics and Prosthetics Users ’ Survey ( OPUS ): a comprehensive set of
clinical outcome instruments,” OPUS Orthot. Prosthetics Users’ Surv., pp.
191–206, 2003.
[18.]
Kumari, R.,
Idris, M., Bhushan, V., Khanna, A., Agarwal, M., & Singh, S. “Study on
patient satisfaction in the government allopathic health facilities of lucknow
district, India.,” Indian J. Community Med., vol. 34, no. 1, pp. 35–42, Jan.
2009.
[19.]
Litsios, S. “The
long and difficult road to Alma-Ata: a personal reflection.,” Int. J. Health
Serv., vol. 32, pp. 709–732, 2002.
[20.]
Lourens, G. “The
National Core Standards and evidence-based nursing,” vol. 16, no. 1, pp. 3–4,
2012.
[21.]
Mahapatra, T., “A
cross-sectional study on patient satisfaction toward services received at a
rural health center, Chandigarh, North India,” Ann. Trop. Med. Public Heal.,
vol. 6, no. 3, p. 267, May 2013.
[22.]
Maher, D, L.,
Smeeth., & Sekajugo, J., “Health transition in Africa: practical policy
proposals for primary care.,” Bull. World Health Organ., vol. 88, pp. 943–948,
2010.
[23.]
Maciocco,
G.,Stefanini, A., “From Alma Ata to the Global Fund
[24.]
& : The
History of International Health Policy,” Rev. Bras. Saude Matern. Infant., vol.
3, pp. 479–486, 2008.
[25.]
Naidu,
A.,“Factors affecting patient satisfaction and healthcare quality,” Int J Heal.
Care Qual Assur, vol. 22, pp. 366–381, 2009.
[26.]
Nilsen, E, S.,
Myrhaug,H, T., Johansen, M., Oliver, S., & Oxman, A,D., “Methods of consumer
involvement in developing healthcare policy and research, clinical practice
guidelines and patient information material.,” Cochrane Database Syst. Rev.,
vol. 3, p. CD004563, 2006.
[27.]
NDOH, National
Core Standards for Health Establishments in South Africa. 2011.
[28.]
National
Department of Health, “Guide to Measuring Client Satisfaction,” no. April,
2008.
[29.]
Phaswana-Mafuya,
N., Petros, G., Peltzer, K., Ramlagan, S., Nkomo, N., Mohlala, G., Mbelle, M.,
& Seager, J., “Primary health care service delivery in South Africa.,” Int.
J. Health Care Qual. Assur., vol. 21, pp. 611–624, 1994.
[30.]
Peltzer, K.,
“Patient experiences and health system responsiveness in South Africa.,” BMC
health services research, vol. 9. p. 117, Jan-2009.
[31.]
Peer, M., &
Mpinganjira, M., “Understanding service quality and patient satisfaction in
private medical practice: a case study.” Academic Journals, 2011.
[32.]
Rohde, J.,
Cousens, S., Chopra, M., Tangcharoensathien, V., Black, R., Bhutta, Z, A.,
& Lawn, J, E., “Alma-Ata: Rebirth and revision 4 -30 years after Alma-Ata:
has primary health care worked in countries?,” Lancet, vol. 372, pp. 950–961,
2008.
[33.]
Rifkin, S, B.,
“Lessons from community participation in health programmes: a review of the
post Alma-Ata experience,” Int. Health, vol. 1, pp. 31–36, 2009.
[34.]
Salisbury, C.,
Wallace, M., & Montgomery, A, A., “Patients’ experience and satisfaction in
primary care: secondary analysis using multilevel modelling.,” BMJ, vol. 341,
no. oct12_1, p. c5004, Jan. 2010.
[35.]
Wagner &
Bear, M., “Patient satisfaction with nursing care: a concept analysis within a
nursing framework.,” J. Adv. Nurs., vol. 65, pp. 692–701, 2009.
[36.]
Williams, B.,
“Patient satisfaction: A valid concept?,” Social Science and Medicine, vol. 38.
pp. 509–516, 1994.
[37.]
Walley, J., Lawn,
J, E., Tinker, A., Francisco, A, de.,
Chopra, M., Rudan, I., Bhutta, Z, A., & Black, R, E., “Primary health care:
making Alma-Ata a reality,” The Lancet, vol. 372. pp. 1001–1007, 2008.
[38.]
Wadhwa, S.,
“Customer Satisfaction and Health Care Delivery Systems: Commentary with
Australian Bias,” The Internet Journal of Health, 2002. .
[39.]
Thunhurst, C,P.,
“Public health systems analysis--where the River Kabul meets the River Indus.,”
Global. Health, vol. 9, p. 39, 2013.
[40.]
Tateke, T.,
Woldie, M., & Ololo, S., “Determinants of patient satisfaction with
outpatient health services at public and private hospitals in Addis Ababa,
Ethiopia,” African J. Prim. Heal. Care Fam. Med., vol. 4, no. 1, p. 11 pages,
Feb. 2012.
[41.]
Zapka, J, G.,
Palmer, R, H., Hargraves, J, L., Nerenz, D., Frazier, H, S., & Warner, C, K., “Relationships of
patient satisfaction with experience of system performance and health status.,”
[42.]
J. Ambul. Care
Manage., vol. 18, no. 1, pp. 73–83, Jan. 1995.
Evaluation of National Health Insurance Scheme: Benefits and Challenges in Eastern NigeriaAuthor: Mgbe Chinenye Glory
Knowledge of Diabetes Management and Control Among Diabetic Patients attending Federal Polytechnic Clinic, Kaura – Namoda, North West, NigeriaAuthor: Mr.Belloliman
Assessing Factors Influencing the 4 Times Ante Natal Attendencies at Tororo Hospital, UgandaAuthor: Dr Buyinza Godfrey Kagawa
Knowledge and Perception of Rural Communities in Abuja Nigeria on Community Based Health Insurance SchemeAuthor: Christiana Ogben
Attitudes and Practices of Health Care Workers towards HIV Positive Patients at the Federal Medical Centre Owo Ondo State NigeriaAuthor: Ebenezer Obi Daniel
Measuring Satisfaction of Health Service Provision among Primary Health Care Seekers in the City of Johannesburg, South AfricaAuthor: Keith Hudson Muloongo
Perceptions of Risk of Noncommunicable Diseases Associated with Overweight and Obesity among Individuals Living in Diepsloot Informal Settlement, Johannesburg, South AfricaAuthor: Ndumiso Tshuma
Change in Health Status in Long-Term Conditions Over a One Year Period- a Cohort Survey Using Patient-Reported Outcome MeasuresAuthor: Patrick Anibbe Ikani
HIV Counselling and Testing Services: what Determines the Participation of Young People in a Community, South West Nigeria?Author: Olayinka Stephen Ilesanm
Drinking Water Radiological Quality Determination Based on Gross Alpha and Gross Beta Using Liquid Scintillation Counting (Lsc)Author: Reynold V. Luna